Terms and conditions

01Who we are

LearnExcel is a service of Strategizer CommV, Kuringersteenweg 504.3, 3511 Kuringen, Belgium, company number 1014.858.738, Register of Legal Entities Antwerp, Hasselt division, VAT BE1014858738. Contact: info@learn-excel.co.uk.

These terms apply to all our websites and in every country where we offer our service, including under another name or in another language. You always enter into the agreement with our Belgian company. If there is a difference between translations, the Dutch text prevails.

02What you get from us

Online lessons, exercises and tests to learn Excel. Our worksheet is an imitation of Excel, not a copy of the program. So once in a while a result may differ from what Microsoft Excel shows. Please let us know if you see something like that.

03Your access

Your access is for you alone. Don't share your login. If you misuse the service, for example by collecting exercises in bulk with software, we may end your access.

04Prices and payment

You'll find the current amounts on the pricing page and on the checkout screen. For consumers, all prices include all taxes: the price shown is the final price. Mollie processes the payment. You choose a monthly subscription, a yearly subscription or a one-off purchase.

On a website in another language, prices may be shown in another currency, such as pounds or dollars. You then pay in that currency, with the tax that applies there included, and your renewals are in the same currency.

A promotion or discount applies temporarily, for the number of payments stated with it. After that you pay the regular price, unless you cancel.

With a subscription, your first payment gives us permission to charge every renewal automatically, using the same payment method. On your account page you'll find your payments and a receipt. We don't send a message for every charge.

If an automatic payment fails, we let you know and try again. If that attempt fails too, or our payment provider stops the subscription, your subscription and your Premium access end. You can start again afterwards.

05Renewal and cancellation

A subscription renews automatically for the same period until you cancel it. With a yearly subscription you receive an email reminder no later than 15 days before the last day to cancel, which also serves as valid advance notice of the charge.

You can cancel whenever you like, in your account. You must cancel before the next payment date. You keep access until the end of the paid period, and after that you pay nothing more. You get nothing back for a period that has already been paid, unless the law requires it.

If you cancel while a promotion or discount is running, it lapses. If you then continue your subscription after all, you pay the regular price. An offer you receive when cancelling is given only once.

You can switch from a monthly to a yearly subscription. You then pay the yearly price straight away, and your year starts after the period you have already paid for. If you switch to lifetime access, it starts straight away. Your automatic payments stop, and we deduct the unused part of your current period from the price, pro rata per day.

06Right of withdrawal

Because you get access immediately after paying, on the checkout page we ask in advance for your consent that delivery starts immediately and that you therefore lose your right of withdrawal. You give that consent by clicking the payment button.

07Refunds and reversed payments

After payment there is no refund, not even if you don't use the service or use it little, unless the law requires one or our service doesn't deliver what was agreed. If you have a problem, please email us first: we can usually sort it out that way.

If we refund a purchase in full, the access that comes with it ends as soon as we start the refund.

If you have a payment reversed through your bank or card, your subscription and your Premium access end immediately. That does not affect your legal rights with your bank. If the payment was due, the amount remains due, together with the reasonable costs we can show we incurred as a result. In the case of repeated or unjustified disputes, we may refuse a new purchase.

08Lifetime access

Lifetime means: for as long as LearnExcel exists. If we ever have to stop, we will notify you at least three months in advance. Lifetime access is personal and is not intended for companies or schools. Any AI coach or other service with its own usage costs is not included.

09Certificate

You receive a certificate when you complete all the lessons of a level and score at least 70% on the full test. The shorter test does not count for this. The certificate shows that you completed the course on LearnExcel. It is not a Microsoft qualification.

If your name is wrong on your certificate, ask us to correct it. If a certificate was obtained dishonestly, we may withdraw it. Anyone who opens the link or the QR code will then see that it is no longer valid.

10Businesses

A business receives a licence for an agreed number of seats and an agreed period. Access runs for as long as that licence runs. We send you a quote that is valid for 10 days. You accept it online with the button in the quote, and that counts as an order. We then send an invoice. The licence starts once it has been paid. A seat is for one employee and may not be shared. The business sees who is on the list and who already has an account, but not their progress or scores.

11Our content

All texts, exercises, recipes and the design remain ours. Use them to learn, but don't copy them or resell them without our written permission.

12Liability

We do our best to keep everything correct and available, but we can't always guarantee that. If we do have to compensate damage, it is limited to what you paid us in the past twelve months. That limit does not apply in the case of intent or gross negligence, and it does not affect your mandatory rights as a consumer.

13Disputes

Belgian law applies, for all our websites and in every country. If you live in another country, you keep the protection of the mandatory rules there. If you have a complaint, please email us first: we can usually sort it out that way.