Privacy

We keep as little as possible. The data controller is Strategizer CommV, Kuringersteenweg 504.3, 3511 Kuringen, Belgium. You can send questions to info@learn-excel.co.uk. This statement applies to all our websites, in every language.

01What we keep

• With an account: your email address, the lessons you've completed and your scores, and your practice path. That way you can carry on on any device.
• Without an account: nothing on our servers. Your progress is then stored in your own browser.
• Our emails: with an account, you'll occasionally get an email with practice tips and news about our modules. For each account, we keep track of which of these emails were sent and when, and which weren't sent and why. For each of these emails, we also keep track of whether it arrived, whether you clicked a button in it, and whether you then practised or bought something. That way we can see which emails work. If we hear that your mailbox rejected one of these emails or that you reported it as spam, we won't send any more tips or news to that email address.
• When you pay: which subscription you have, when you paid, in which currency, with which payment method and from which country, for the correct VAT. We don't see your card details: they go straight to Mollie. On our English-language website, we choose the currency based on the country of your internet address. We don't store that address for this.
• With a certificate: the name you choose and the date. Anyone with the link can see it, and you decide yourself whether to share that link.
• Through your employer: if your email address is on a company's list, that company sees your name, your email address and whether you already have an account. It doesn't see your progress, scores or certificates. If the company removes you from the list, your account and certificates remain yours. If your company turns on a leaderboard and you take part yourself, your colleagues and your administrator see the name you chose, your points and how many days in a row you practised. For that, we store the date and the points for each completed lesson or practice day. If you stop, we delete them.
• With a quote request: your name, email address, phone number, company, address, company number, the number of employees and your message. We use them to answer your request, to draw up a quote and invoice, and to follow up your company as a customer.
• As a company administrator: your name, job title and email address, so that you can use the business portal. Other administrators of the same company can see your name, job title and email address.
• When you cancel: the reason you select, and whether you received an offer. That helps us improve the service.

02Cookies and measuring

No consent is needed to keep you signed in and to remember your progress and your cookie choice. Only if you agree do we also use these services:

• Google Analytics shows us which lessons are followed and completed.
• Google Ads shows us whether our adverts bring people here. If you allow marketing cookies, Google can also show you our adverts on other websites because you visited this site (remarketing). You can stop this at any time: change your choice at the bottom of every page, or check your Google ad settings.
• Microsoft Clarity shows us where visitors get stuck, including with session recordings.
• Meta (Facebook and Instagram), LinkedIn and Microsoft Advertising show us whether our adverts work. They only load if you allow marketing cookies. Under Settings you choose yourself whether you allow analytics cookies, marketing cookies or both.

If you say no, everything simply keeps working. Google then only receives limited signals without cookies, through Consent Mode. You can change your choice at any time at the bottom of every page. Exactly which cookies these are and how long they are kept, you can read on the Cookies page. For our emails with tips and news, we keep track of whether you click a button, regardless of your cookie choice (see Our emails, above).

03Who else is involved

Supabase stores the data and handles signing in, Mollie processes payments, Resend sends our emails and Vercel hosts the site. Resend tells us whether an email with tips or news arrived, was rejected or was reported as spam. Vercel also counts how many visitors view the pages and measures how fast they load. This happens without cookies, and the figures can't be traced back to you as a person. When you sign in, Cloudflare checks that there's a human at the controls, so that nobody can use a program to request emails in someone else's name. For that, Cloudflare sees your internet address and technical details of your browser, and doesn't use them for advertising. Anthropic answers the questions put to the coach. Only your exercise and your question are sent, not your name or email address. Google, Microsoft, Meta and LinkedIn are only involved with your consent. If any of them works outside the European Economic Area, the standard contractual clauses of the European Commission apply.

04How long we keep it

• Your account, progress, certificates and the log of our emails to you: for as long as your account exists. If you ask us to delete your account, they disappear.
• Payments and invoices: for as long as accounting law requires, even if your account has been deleted in the meantime.
• Quote requests, company administrators' details and cancellation reasons: for as long as we need them for follow-up and accounting. If you ask us to delete them, we do so, except what the law requires us to keep.

05Your rights

You can always ask which data we hold, have it corrected or deleted, or receive it in a file. Email us and we'll reply within a month. If you're not satisfied, you can turn to the Data Protection Authority in Belgium, or to the data protection authority in the country where you live.