Frequently asked questions
Getting started
Do I need to install anything?
No. You practise in your browser, on a computer, Chromebook or tablet. It works on a phone too, but then you only see part of the worksheet, so a bigger screen is better for lessons and tests. You don't need Excel itself, although it's a good idea to try what you learn in your own Excel afterwards.
Where should I start?
If you already know some Excel, take the placement test. If you're starting from scratch, begin with the first basic lessons.
Can I try it first?
Yes. Without an account, you can try 3 lessons of your choice, a short basic test and ten basic practice questions every day, and two sets of flashcards are free too. With a free account, you can do the 8 free lessons as often as you like and the first exercises of every other lesson.
Does it work with my keyboard?
Yes. The shortcuts work on your own keyboard, on Windows and on a Mac.
Does it work on a phone?
Yes. You get extra buttons for the characters you need in formulas, such as $. Only the shortcuts need a real keyboard.
Practice and marking
How does the site know whether my formula is right?
Your formula is actually calculated. If the result is right, it counts, even if you solve it differently from us.
What happens if I make a mistake?
First you get a tip about what's going wrong. If that doesn't help, you get a hint, and then the solution with an explanation.
Are the exercises always the same?
No. For 323 skills the site makes new exercises every time. If you repeat a lesson or test, you get different numbers and questions.
What can I practise for free?
Ten basic questions each day, with new data every time. With a free account, you can do the free lessons as often as you like, with new exercises every time, and the first exercises of every other lesson. The short basic test is once a day. Unlimited practice, per skill and tailored to your mistakes, is part of the modules.
Is this the same as real Excel?
The worksheet behaves as much like Excel as possible, but it's still an imitation. If you spot a difference, let us know and we'll look into it.
British or American English?
Both. Choose your version in your account: British, Irish or American. It sets the spelling, the date format, the currency and the tax in the examples.
Paying and cancelling
What does it cost?
Each module (Beginner, Advanced or Expert) costs $99, once, and is yours for life. Complete, all three modules together, costs $249 instead of $297. Prefer to pay monthly? Complete FLEX costs $29.99 a month and you can cancel any month. With FLEX you buy certificates separately, $9.99 each. All taxes are included: the price you see is the final price.
What do I get with a module?
All the lessons, tests, practice and flashcards of that module, for life, with study advice after every test and the module's certificate. Complete gives you all three modules and all three certificates.
Which module is right for me?
Take the free placement test: it recommends the module that fits your level.
Can I buy more modules later?
Yes, you can buy more modules at any time in your account.
How do I pay?
By card, Apple Pay or Google Pay. Our payment partner Mollie handles the payment, so your card details never reach us.
How do I cancel Complete FLEX?
In your account, with one click. You keep your access until the end of the month you've already paid for. After that you don't pay anything more. Modules and Complete are one-off payments: they stay yours for life, so there's nothing to cancel.
Can I get a refund?
No, because you get access straight away after paying. So do try the free lessons first, then you know what you're buying. Your statutory rights still apply, of course.
Businesses
How does it work for a business?
Businesses don't buy a module: we make a proposal to fit, with the number of places and the period you need. You get an invoice in your company's name, with your VAT number. Request a quote.
Who manages access?
Your administrator adds the employees to the list and sends them an invitation. Employees create their own account with their work address. The administrator sees who's on the list, but not their progress or scores. More about LearnExcel for businesses.
Can't find your answer? Send us an email: info@learn-excel.co.uk.